Do you have a broken piece of hardware and don't know if it is worth fixing or upgrading? Is your software working incorrectly? Call one of our specialiststoday who will provide assistance and support. If your software or hardware requires replacing, BCC Kenya can supply products of most leading brands at competitive prices. BCC Kenya is your one stop shop for Hardware repair and maintenance.. We specialize in providing Information Technology Equipment Maintenance for all the major manufacturers of Servers, Storage, Tape Libraries, and Switches. Our clients typically realize a savings of between 10-20% from what they pay from their existing maintenance supplier.

Computer Upgrades:

• CPUs, Memory,
• Optical Drives (CD-ROM, DVD/RW, BLURAY,CD/RW),
• Video Cards, Audio Cards, Modems, Wireless Networks, Ethernet Cards, Raid Controllers, Motherboards, and more!
• Computer Storage Drives: Hard Drives up to 2000 GB, SATA, Flash Drives and Flash Cards, CD and DVD writers, Tape Backup Systems, Zip and Jazz drives.
• Computer Accessories & Peripherals: Digital cameras, Printers, and Monitors (CRT and flat screen), Scanners, Multimedia Speakers, Microphones, Keyboards and Mice, Cables, Adaptors, Joysticks, Surge Protectors, DVDs, BluRay drives and more.
  
  

Computer repairs:

• Power Supply Units
• Memory Diagnostics
• GPU Diagnostics
• Harddrive Diagnostics
• Modem Diagnostics and setup
• RAID Re-build
• Boot and startup problems

Your Advantages:

• Minimal interruptions to your daily activities
  
• Speedy recovery from unavoidable issues
  
• Dedicated engineers to assist you on-site
  
• Protection from viruses and unwanted intruders
  
• Installation of the latest software, firewalls,drivers and virus definitions
  
• Test backup restores of important files
  
• Stable functionality with regular system status checks
  
• Rapid replacement of failed hardware

BCC Kenya offers flexible Computer Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.

Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client’s business is not affected by lack of facilities.

Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call. Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.

Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair.

Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.

Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.

Printer Maintenance & Peripheral Maintenance: Includes power lead / power adaptor. Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.

Network Infrastructure Maintenance provides maintenance cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC’s, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)

BCC Kenya also offers, as an alternative to the pre-paid Maintenance Agreement, a "pay as you go" or ad-hoc on-site hardware repair service. For more details please contact our support team.

Here you can download our Maintenance / Service Contract

At BCC Kenya, we pride ourselves on offering custom built computer systems, computer hardware, and computer services geared to your needs.Your system will not be oversold (loaded with more features and software than you need) or underpowered (too slow or not enough computer memory for those great new games). We quote a custom built computer system that’s right for you, and we build it at an affordable price. Computers for home, business, school, college, seniors, gamers, contact us for free consultation

At BCC Kenya, you won’t sacrifice quality for great, low prices. We use only the best computer hardware, including genuine Intel processors and motherboards, Seagate hard drives, and monitors from the world class distributor, LG. You’ll find the latest from Altec Lansing, Creative Labs, Lite-On, Logitech, Linksys, Samsung, Western Digital, and great productivity software from Microsoft in everything we do. Our systems are affordable, but built to last and operate reliably.

2 Years Warranty on custom made PC's

What is not covered?

• Nothing is covered if the customer is delinquent in any way with their payments.
  
• Components that were installed by the customer or given to us by the customer to install.
  
• Software issues; including but not limited to; operating system errors or failures, viruses, spyware, etc.
  
• All external peripherals such as; but not limited to; mice, keyboards, monitors, printers, scanners, web cams, microphones, etc. These are warranted by their respective manufacturers.
  
• Damage due to intentional misuse or neglect.
  
• Acts of God such as; but not limited to; floods, electrical damage, fire, wind damage, etc.
  
• Damage to the tower that occurs during transportation. A car accident is an example.
  
• Damage or confiscation that occurs due to a criminal act or investigation.
  
• Batteries or other perishable power sources.
  
• Any data or other important information that might be lost due to hardware failure.
  
• Acts of Terrorism, War or criminal activities.